My Makeup Artist
Frequently Asked Questions

Weddings

Q: What does the free bridal consultation involve?
A: We always like to offer a complementary consultation to all our bridal clients. This gives us the opportunity to get to know each other a little better. We will discuss your wedding day in more detail and you can share any special requirements that you may have. We are aware that every bride is different so we would like to make sure that we cater to your needs exactly to ensure we create an extra special experience. We always like to go that extra mile for our clients, this is YOUR special day and we feel honoured to be sharing it with you.

Q: How do I make a booking with My Makeup Artist?
A: Get in touch to check your dates and our availability. We are taking bookings in advance so early booking is recommended. To make an enquiry, head to our contact page and complete this page in full with your contact information and trial / wedding requirements. The completed contact form will hit our inbox and we will get to work on your personalised quotation. Your quotation will be with you within 24 hours. Once you have received your quotation you can secure your wedding date with us with a deposit; and we can book your trial date in the diary also.

Q: When is a deposit taken?
A: Deposit is taken on booking to secure the wedding date. This is a £50 deposit that is deducted from your overall balance.

Q: How do I pay?
A: Full payment Information is outlined on the quotation. Payment by bank transfer only.

Q: How does the trial work and when should I arrange it for?
A: That’s completely up to you, I generally suggest around 3 months before the wedding day. The trial isn’t mandatory, but we do advise having a trial so we can create different styles to find your perfect look. This all adds to peace of mind on the day. At the trial, we take photographs, note the looks created and all of the products used. This way we can re-create the same look on your wedding day. We make sure you are 100% happy with your chosen look so all you need to do on the day is sit back and enjoy being pampered. However, we don’t hold you to this, you can make any changes or tweaks on the big day. We are here to make you happy! Trials generally take around 3-4 hours.

Q: Can I arrange any additional trials for my friends and the bridal party?
A: Of course you can! We love to create beautiful hair and makeup looks for you and your bridal party so you can get a feel for how gorgeous you will all look on the day! we offer group pamper parties for hen parties, bridal party makeovers also. These are available at the studio or at a location of your choice. We will book out the whole day and you will have a couple of Artists on hand to beautify you and your girls. Additional beauty treatments may be added on request also for the ultimate pamper experience.

Q: How should I prepare for my hair and makeup trial?
A: We love to see your favourite dream looks! References and images (e.g. web or magazine tear sheets) are very helpful when expressing ideas, so we can get a real feel for what you love. Pinterest is great for this! However if you are not sure, then worry not, we can guide you. We have lots of hair & makeup references for you to peruse. We have our gorgeous portfolios both online and in-print for inspiration also.

Q: Will I have the same artist both at the trial and the wedding day?
A: Yes, all bookings are with Shell Sullivan (My Makeup Artist, Director) personally unless otherwise stated and agreed. My Makeup Artist has a Pro-team of Elite Artists that we call upon for larger bookings. Whoever, does your trial will be there on your wedding day guaranteed. We always make sure that you are 100% satisfied at your trial.

Q: What if I wish to cancel my wedding day booking following the trial?
A: If for any reason you are unhappy with your trial and no longer wish to go ahead we will be happy to refund your £50 deposit. You must let us know within 7 days of your trial date.

Q: I have lots of bridesmaids, are you able to do everyone?
A: Yes, we cater for both smaller parties and larger bridal groups too. All bookings will be headed up by Shell Sullivan along with her Elite Pro Team. We will be on hand to pamper and preen you and your bridal party whatever the group size.

Q: What happens after the trial?
A: Following your successful trial and within a 7 day period, you can confirm that you wish to proceed with your bridal booking. We require a payment at this stage to fully confirm your wedding date. Most clients prefer to pay the FULL remaining balance at this stage. However we do offer a payment plan option : 50% of the total balance within 7 days and the remaining balance two weeks prior to the wedding date. All payments are to be made via, bank transfer. Bank transfer details are noted on all quotations and invoices.

Q: Which brands/products do My Makeup Artist use?
A: We have complete professional kits and have fully comprehensive insurance. We use the best products on the market, luxury designer products that we know and love! We have tried, tested and made magic with these products and brushes so you can guarantee to be in safe hands with My Makeup Artist. We are happy to share tips and product selections that are right for you and not brand specific. Our favourite brands include: Hourglass Chantecaille, Becca, Tom Ford, Kevyn Aucoin, Charlotte Tilbury, By Terry, Nars, Armani, Dior, YSL, MAC, Laura Mercier, High Definition, Iconic, Morphe, Bobbi Brown, Murad, Shu Uemura and more!

Q: Are lashes included in the price?
A: We do supply individual lash inserts and strip lashes with no charge. We are happy to apply your own strip lashes also if you wish.

Q: Will a travel charge be added and what locations do you cover?
A: We travel to locations throughout the UK and Internationally. The majority of the work we book is within Buckinghamshire, Bedfordshire, Northamptonshire, Oxfordshire, Hertfordshire and Greater London. Travel within a 30 mile radius of My Makeup Artist HQ (Bucks) is included and free of charge. Beyond that, we charge 50p per mile milage costs. If applicable, any travel costs will be calculated and added to the initial quotation.

Q: I have sensitive skin, do you cater for this?
A: During the consultation, we discuss your general skincare/makeup routine to check for any previous reactions or skin complaints. We will ensure that anything you have reacted to before is never used. We have worked with many clients with differing problematic skin disorders and we always take great care in selecting the right products.

Q: Will you help advise me on what makeover look to choose?
A: Yes, If you are new to makeup then we will ease you gently into the world of makeup by showing you the basics. We will create a beautiful, natural look and will advise you on products, colours and method applications that will work best for you. If you know what you want, that’s great too, we will listen and create your specific look, ensuring a perfect result every time.

Q: What makes My Makeup Artist so special?
A: My Makeup Artist guarantees a luxurious, bespoke bridal makeover service. All appointments are with our professionally trained and highly experienced Creative Director, Shell Sullivan. Shell has worked in the fashion & beauty industry for many years, with an ever expanding client list and very impressive celebrity portfolio. She will be your very own Celebrity Makeup Artist, with many insider tips and tricks to share. Shell will be sure to inspire, design and create your dream bridal look. We are here to make you feel a million dollars, and we never fail to impress!

Q: I am getting married overseas and would love to book you as my makeup artist, how does your Destination Wedding service work?
A: We offer an international makeover service to all our bridal clients. Destination weddings are becoming a popular choice for many brides and we are the specialists in this field. We will travel to your chosen destination and will be on hand to polish and perfect your chosen bridal look. We can book the trial appointment before we leave or at your chosen overseas location. Our fees will include travel and accommodation. We will be with you and your bridal party all day to keep you looking amazing from sunrise to sunset!

Q: Do you offer bridal makeup lessons?
A: Yes, we do offer bridal makeup lessons to clients. These are a popular choice for brides getting married abroad or for those brides with an interest in makeup, looking to develop their own makeup skills and product knowledge. Please contact for more details.

Q: Do you have a list of Booking Terms & Conditions?
A: We sure do, please click here to read the Terms & Conditions

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